By registering as a vendor on Feastpot, you enter into a commercial agreement with Feastpot Ltd. You are an independent business, not an employee or agent of Feastpot. You are solely responsible for your food, your kitchen, and your compliance with all applicable food law.

Feastpot operates as an online intermediation service within the meaning of Regulation (EU) 2019/1150 as retained in UK law (the “P2B Regulation”). The rights and obligations set out in these terms are designed to comply with that regulation.

To operate as a vendor you must:

• Be registered as a business or sole trader in the UK;
• Hold a valid Food Business Registration under the Food Safety Act 1990 (register with your local authority, it is free and mandatory);
• Have a minimum Food Hygiene Rating Scheme (FHRS) rating of 3/5 (Feastpot recommends a minimum of 4/5 for listing on the platform);
• Hold valid public liability insurance (minimum £1 million cover);
• Comply with the Food Information Regulations 2014 (allergen labelling);
• Comply with Natasha’s Law (PPDS Regulation 2021);
• Have a valid bank account (required for Stripe Connect payouts);
• Provide valid photo ID during onboarding.

The current Commission rates are set out in the Rate Schedule at Annex A. Feastpot may operate different rates by order source, and may change them only in accordance with the changes and fee-notice clauses below. The commission is deducted from your weekly payout; it is not charged to you separately and is not added to the price the customer pays.

Food subtotal means the total price of food items in the order only. It excludes delivery fees, customer service fees, tips, and any promotional discounts applied by Feastpot.

VAT: Feastpot’s commission is inclusive of VAT (where Feastpot is registered). If you are VAT-registered, you remain responsible for accounting for and remitting VAT on your own food sales; Feastpot does not collect or remit VAT on your behalf.

Payouts are processed weekly, every Monday, for all orders delivered in the prior Monday-to-Sunday window. Payouts are made via Stripe Connect to your registered UK bank account.

A payout will be held if:

• A dispute or chargeback is open against your account;
• Your compliance documents have expired;
• Your account is under review.

Feastpot will notify you of any hold via email and the vendor dashboard. A hold has a maximum review period of 14 calendar days, after which funds are either released or Feastpot issues a written explanation of the continued hold.

If a customer raises a dispute, Feastpot will contact you to gather your account of events. You must respond within 24 hours. Failure to respond is treated as non-engagement and may result in a full refund to the customer at your cost.

Disputes go through a two-stage internal review:

• Stage 1: Initial review. A Feastpot support agent reviews the evidence and makes an initial decision within 5 business days.
• Stage 2: Senior review. If you disagree with the Stage 1 outcome, you may appeal within 14 calendar days of receiving it. See clause 20 for the full appeals process and contact details.

If a refunded amount is deducted from your payout, it will be itemised in your payout statement.

A chargeback occurs when a customer asks their card issuer to reverse a payment. When Feastpot receives a chargeback notification relating to one of your orders, the following applies:

• Who bears the loss: If the chargeback is upheld by the card scheme (Visa, Mastercard), the disputed amount is deducted from your next payout. If Feastpot successfully disputes the chargeback on your behalf, no deduction is made.
• Evidence you must supply: Feastpot will contact you within 3 calendar days of receiving the chargeback. You must supply order confirmation, proof of delivery or collection, and any other relevant evidence within 5 calendar days of Feastpot’s request. Late or missing evidence significantly reduces the chance of a successful defence.
• Response window: Card scheme evidence deadlines are typically 20 calendar days from the chargeback date. Feastpot will submit evidence on your behalf before the deadline.
• Appeal route: If the chargeback is lost and you believe the decision was incorrect, you may appeal within 14 calendar days of being notified. See clause 20 for the appeals process and contact details.

You are solely responsible for:

• The safety and quality of all food prepared and delivered;
• Correct allergen declaration for every menu item (Food Information Regulations 2014);
• Compliance with Natasha’s Law for pre-packaged food;
• Maintaining your FHRS rating;
• Keeping your compliance documents current (hygiene certificate, insurance, FHRS).

Feastpot may suspend your listing if compliance documents expire and are not renewed within 7 days of the first reminder.

• You are responsible for keeping menu items, prices and availability accurate.
• You must not list items that contain undeclared allergens.
• Prices must be inclusive of VAT where applicable.
• Feastpot may remove menu items that receive repeated complaints.

You must accept or reject each order before your preparation window begins. For a scheduled order, this means accepting no later than the start of the preparation period implied by your stated lead time (for example, 24 hours before a Sunday lunchtime slot means accepting by Saturday lunchtime). In all cases you must respond within 2 hours of the order being placed.

Failure to respond before preparation must begin may result in order cancellation and a full refund to the customer at Feastpot’s discretion. Repeated failures to respond may result in suspension. You must not accept orders you do not intend to fulfil.

You must not:

• Solicit customers to order off-platform;
• Misrepresent allergen information;
• List food you are not licensed or registered to sell;
• Request or accept cash payments for platform orders;
• Threaten, harass or intimidate customers.

Feastpot may suspend or restrict your listing if:

• You receive 3 or more substantiated complaints in 30 days;
• Your FHRS rating drops below 3;
• You fail a compliance document check;
• You engage in prohibited conduct;
• Your Stripe Connect account is flagged by Stripe.

Any suspension or restriction is accompanied by a written statement of reasons issued at or before the restriction takes effect, via email and the vendor dashboard.

Full termination of your account requires at least 30 days written notice from Feastpot, together with a written statement of reasons, except where immediate termination is required due to fraud, a serious food safety incident, or a legal obligation to act immediately. In those exceptional circumstances, the written statement of reasons is provided without delay.

If you receive a suspension or restriction notice and disagree with it, you may appeal through the process described in clause 20.

Vendors appear in Feastpot’s search and browse results based on a combination of the following main parameters, listed in approximate order of relative importance:

• Relevance: how well your menu, cuisine type, and location match the customer’s search query and postcode;
• Fulfilment rate: the proportion of orders you accept and successfully deliver;
• Average review score: the average of all customer ratings received on the platform;
• Review volume: the total number of verified customer reviews;
• Compliance status: vendors with lapsed or missing compliance documents are ranked lower or suppressed from results;
• Recency of activity: newly listed or recently active vendors may receive a short-term visibility boost to help establish their review history.

Paid placement: Feastpot does not currently offer paid or sponsored placement. If a paid placement product is introduced in the future, it will be clearly labelled as “Sponsored” and will not affect the organic ranking of other vendors.

11.1 P2B Regulation disclosure

The P2B Regulation (Regulation (EU) 2019/1150, retained in UK law) requires Feastpot to disclose the main parameters determining ranking and whether any payment to Feastpot influences them. The main parameters are those listed above in clause 11.

Does payment to Feastpot affect ranking? No. Feastpot does not currently offer any mechanism by which a vendor can pay to improve their search position. Commission rates, service fees, and subscription products (if any) have no influence on a vendor’s position in organic search or browse results. If this changes, Feastpot will update this clause and give 15 days notice in line with clause 13.

Access to data used in ranking: You can see your review score, review count, and order fulfilment metrics in the vendor dashboard. Feastpot does not publish its full ranking algorithm because doing so would allow gaming that would harm customers and other vendors.

As a Feastpot vendor you can access the following data about your own business performance:

• Orders — full history of all orders placed with you, including status, item breakdown, customer postcode (not full address), and payout amount.
• Payouts — weekly payout statements showing gross order value, commission deducted, any refund deductions, and net transfer amount.
• Analytics — order volume, revenue trends, and review summary, presented in the vendor dashboard with date-range filtering.
• Reviews — the text and star rating of every review left about your listing.

12.1 Data export right

You own your customer relationships. You may request a machine-readable export of your order history and associated customer data (name, postcode, order items) at any time, at no charge. To request an export, email compliance@feastpot.co.uk with the subject line “Data export request”; Feastpot will respond within 30 calendar days. Payout statements are available for immediate self-service download as CSV from the Payouts page in your vendor dashboard.

Customer personal data (full name, phone number, delivery address) is visible to you only for the purpose of fulfilling an active order and must not be stored or used for any other purpose.

Feastpot may update these terms from time to time. Before any change takes effect, Feastpot will give you a minimum of 15 days notice via:

• Email to the address registered on your vendor account; and
• A persistent notice in the vendor dashboard.

The notice will include a plain-language summary of what is changing and the date the change takes effect. During the notice period, you may terminate your agreement without penalty by notifying us at compliance@feastpot.co.uk. If you continue to use the platform after the effective date, you are taken to have accepted the updated terms.

A version history of these terms, including the summary of changes at each version, is available in the Terms & Notices section of the vendor dashboard.

By uploading photos or content to Feastpot, you grant us a non-exclusive, royalty-free licence to use that content to promote the platform and your listing. You retain ownership of your content.

Feastpot is not liable for:

• Food safety incidents caused by the vendor;
• Customer illness resulting from allergen misrepresentation;
• Late or failed deliveries;
• Loss of income due to platform downtime.

Nothing in these terms limits or excludes our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be excluded or limited by applicable law.

These terms are governed by the laws of England and Wales.

The commission rate applied to an order depends on how that order was attributed. Feastpot uses two cookie-based markers to determine attribution, evaluated in the following order of precedence.

Commission tiers

• Vendor-referred: A customer who arrived via your own referral link within the last 30 days, and who has not been introduced to your listing through marketplace browsing during that period. Your unique referral link is available from the vendor dashboard.
• First marketplace order: The first order placed by a customer who discovered your listing through Feastpot search or browse.
• Repeat-order commission: Any subsequent order from a customer who was first introduced to your listing through the marketplace.

The current rate for each tier appears only in the Rate Schedule at Annex A.

Vendor-link marker (30-day window)

When a customer clicks your referral link, a vendor-link marker is set in their browser. This marker is valid for 30 days. Any order placed within that window, from that browser, is attributed as vendor-referred, subject to the marketplace override rule below.

Marketplace-introduction override (90-day window)

When a customer browses Feastpot and views your listing through search or browse (regardless of whether they arrived via a referral link), a marketplace-introduction marker is set. This marker remains valid for 90 days and takes precedence over any vendor-link marker for the same vendor during that period.

This means: if a customer first discovers your listing on Feastpot, and later clicks your referral link and places an order within 90 days of that discovery, the order is attributed as a marketplace order, not a vendor-referred order. The longer marketplace window reflects the platform’s role in the introduction.

Attribution transparency

The attribution source recorded for each order is shown in the payout statement for that order. If you believe an attribution is incorrect, contact compliance@feastpot.co.uk within 14 calendar days of the payout date. All rates quoted in this clause are sourced from the live rate schedule; see clause 18 for the notice commitment before any rate changes.

Feastpot commits to giving you at least 30 days written notice before raising any of the following rates:

• The vendor-referred commission rate (clause 17);
• The first marketplace order commission rate (clause 17);
• The repeat marketplace order commission rate (clause 17);
• The customer service fee percentage;
• The customer service fee cap.

Fee changes are never applied retrospectively. Any rate increase applies only to orders placed on or after the effective date stated in the notice. Orders already placed, in preparation, or paid out are not affected.

What this notice commitment does not cover: This commitment covers only the rates that Feastpot itself sets. It does not apply to Stripe’s card-processing fees, which Feastpot passes through at cost and does not control. Stripe may change its rates at any time in accordance with its own terms; Feastpot will inform you of any such changes as soon as it is made aware of them, but cannot guarantee advance notice.

Notice of any fee change will be delivered via email to your registered vendor address and a persistent notice in the vendor dashboard, specifying the old rate, the new rate, and the effective date. During the notice period you may terminate your agreement without penalty in accordance with clause 10.

Your agreement with Feastpot is non-exclusive. You are free to sell your food through any other channel, platform, or marketplace at the same time as listing on Feastpot. We do not require exclusivity and will not penalise you for operating on other platforms.

The only restriction is that you must not use customer contact details obtained through Feastpot orders to solicit off-platform sales (see clause 9: Prohibited conduct).

If you disagree with a compliance decision, suspension, restriction, chargeback outcome, or dispute resolution, you may appeal within 14 calendar days of receiving the decision.

How to appeal

• Email appeals@feastpot.co.uk with the subject line “Appeal” followed by your vendor name and the nature of the decision you are appealing (for example: “Appeal – Vendor Name – Suspension”).
• Include a clear statement of why you believe the decision was incorrect, and any supporting evidence.
• A senior member of the Feastpot team, who was not involved in the original decision, will review your appeal and respond within 5 business days.

After the appeal decision

The outcome of the senior review is final within Feastpot’s internal process. If you remain dissatisfied, you may seek resolution through the courts of England and Wales (clause 16) or through an appropriate alternative dispute resolution scheme.

Compliance queries (not appeals)

For general compliance questions, document reviews, account queries, and non-appeal matters, contact compliance@feastpot.co.uk.